MatchWorks moves to remote servicing in flood affected areas

Updated 9 March 2022

Severe flooding across QLD and Northern NSW has forced the temporary closure of the following MatchWorks offices until further notice: Brisbane City, Browns Plains, Caboolture, Chermside, Eagleby, Goodna, Greenslopes, Ipswich, Katoomba, Mount Gravatt, Nundah, Redcliffe, Strathpine, Springwood and Windsor.

Local teams have now moved to phone and online servicing in impacted regions and mutual obligations are on hold for job seekers in affected areas until Thursday 17 March 2022 (inclusive). We will continue to keep you up-to-date with changes as they occur.

Our thoughts are with everyone impacted by this devastating natural disaster. MatchWorks Health and Wellbeing professionals are available to assist job seekers with one-on-one counselling and support over the phone. Please call 1300 13 23 63 to make a time or contact us via email. 

Immediate assistance

If you need immediate support, please call Lifeline’s 24/7 crisis support service on 13 11 14 or text or message them online here.

If you need immediate help in Queensland or Northern New South Wales, please call the State Emergency Service on 132 500 for non-life threatening flood and storm emergency assistance. If the situation is life threatening, please call Triple Zero (000).

Financial support

Residents within communities impacted by the flooding disaster may be entitled to apply for Commonwealth financial support. The Disaster Recovery Payment is a one-off, non-means tested lump sum payment of:

  • $1,000 for eligible adults
  • $400 for each eligible child under the age of 16.

You can claim this payment if you’ve suffered a significant loss, including a severely damaged or destroyed home or serious injury.

To find out more about the Disaster Recovery Payment visit or contact Services Australia on 180 22 66.

Please take care and stay safe.