Suggestions

We would love to hear your ideas about how things could improve.

MatchWorks welcomes constructive feedback which can be given to one of MatchWorks staff in person, or if you would like to remain anonymous you can provide us with suggestions through the “Suggestion Box” located in Reception at your local MatchWorks office.

Use our Client Suggestion Form to put your feedback in writing.

Your feedback is important to us

MatchWorks is committed to providing the best services possible to job seekers, employers and the community. We welcome your feedback and encourage you to submit a compliment, complaint or suggestion.

Your feedback allows us to continuously improve our services to you. MatchWorks will listen to you carefully and if there is an issue, we will do our best to resolve the concern quickly.

You may lodge a complaint, compliment or suggestion by contacting your local  MatchWorks site, please see a full list of our sites on the Locations page. Alternatively you can contact our Support Hub on (03) 5249 8900.

If a complaint is received, a staff member from MatchWorks will work to resolve the problem in a prompt and respectful manner. Please refer to the MatchWorks Complaint Process outlined in the below document to find out more about how to lodge a complaint or compliment.