Frequently Asked Questions
How can MatchWorks help me to find a job?
Can I choose or change my Disability Employment Services (DES) provider?
I’m getting ready to leave school and want to find work. Can I access DES?
Can I change my Workforce Australia provider?
Does MatchWorks offer support after I start my job?
How can MatchWorks help me to find a job?
We are a specialist Employment Services provider for participants of employment programs including Workforce Australia, and Disability Employment Services (DES).
These government-funded programs are designed to help people to find and keep suitable jobs. They delivered at no cost to participants and employers.
Centrelink determines if you are eligible for these programs. Eligibility is based on your circumstances and you can choose the provider that suits you.
Can I choose or change my Disability Employment Services (DES) provider?
Yes, you can choose the provider that best suits your situation and location.
You can do this without the need to give a reason, up to five times over two years while you’re in the program.
If you’d like to change your DES provider or have any questions you can contact MatchWorks. Or call the JobAccess Employment Services National Customer Service Line on 1800 805 260.
I am on NDIS, will joining MatchWorks Disability Employment Services as a voluntary participant impact my plan funding?
No, MatchWorks is a free service and does not require funds from your plan, for you to register with DES. Being linked with MatchWorks as a Disability Employment Services provider will compliment any funding you may already have in your NDIS plan for finding and keeping a job.
MatchWorks DES services don’t use any funds from your NDIS plan, even if you join voluntarily. MatchWorks can offer you extra support to find and keep a job, in addition to what your NDIS plan provides.
I’m getting ready to leave school and want to find work. Can I access DES?
MatchWorks can help you make the transition into employment through our DES School Leaver support and services. You may be eligible if you live with injury, illness or disability and are planning to leave school or in your final year.
Other eligibility requirements include being assessed by MatchWorks or another DES provider as having the capacity to work for a minimum of eight hours a week, and meet school leaver requirements.
Can I change my Workforce Australia provider?
You can contact the JobAccess National Customer Service Line on 1800 805 260 to discuss transferring to a new provider and find out if there is a suitable location near you.
Does MatchWorks offer support after I start my job?
Finding a job is only the start. We know that keeping your job is just as important.
We offer up to 26 weeks post-placement support to maintain your employment. Support is tailored to the needs and circumstances of you and your employer.