Update for job seekers impacted by QLD lockdown and NSW floods

Advice for job seekers in Greater Brisbane, Queensland

Following the announcement of the Queensland 3-day lockdown, all MatchWorks offices in Brisbane will be closed from 5pm Monday 29 March and re-open on Wednesday 7 April.

People in affected areas do not need to attend face-to-face appointments during lockdown. We will continue to provide remote servicing (including health and wellbeing support) for all clients from 9:00am Tuesday 30 March through to 5:00pm Tuesday 6 April. Please contact your local office by the usual email or phone number.

Mutual obligations for job seekers in the following Greater Brisbane Local Government Areas will be temporarily lifted from Monday 29 March until 6 April 2021 inclusive:

•    Brisbane
•    Logan
•    Redland
•    Moreton Bay
•    Ipswich.

During this period, no payment suspensions, financial penalties or demerits will apply for not meeting requirements.

Advice for people affected by NSW storms and floods

Access MatchWorks services online or over the phone

People in flood and storm affected areas in NSW do not need to attend face-to-face appointments until Tuesday 6 April 2021.

We will continue to provide remote servicing (including health and wellbeing support) for all clients. Please contact your local office by the usual email or phone number.

Mutual obligation requirements have been temporarily lifted in several NSW Local Government Areas until Tuesday 6 April 2021. Please click this link to see if your area is listed. During this period, no payment suspensions, financial penalties or demerits will apply for not meeting requirements.

If you are directly affected by the storms or floods, you can also contact Services Australia to discuss a further exemption to mutual obligation requirements.

We appreciate your understanding during this time and stay safe.

Support services

If you or someone you know needs support over the lockdown, the following services are available:

Lifeline 13 11 14

Lifeline Text Service 0477 131 114

Suicide Call Back Service 1300 65 94 67

Beyond Blue 1300 22 46 36

MensLine Australia 1300 78 99 78

1800RESPECT 1800 737 732 or call 000 if in immediate danger.