Regional Vic offices move to remote servicing

Following the latest lockdown announcements on Saturday 21 August, our employment services across regional Victoria have moved to phone and online servicing until Thursday 2 September inclusive.

Please contact your local Employment Consultant to find out the best way to connect with our services. Our teams, including our Health and Wellbeing professionals, are available for support. Call your local office, or 1300 13 23 63 to arrange a time.

Mental health support

People in regional Western Victoria can also access 8 FREE sessions of low intensity mental health support via our parent organisation, genU. To self-refer, visit and register [form at bottom of page]. Or reach out to the genU contact team Monday to Friday, 9am to 5pm on 1300 558 368.

Please note, genU does not provide crisis or emergency mental health support. If you, or someone you know needs immediate support, contact Lifeline on 13 11 14 or call 000 in an emergency.    

Please read our latest update for metropolitan Melbourne job seekers and employers.   

Mutual obligations on hold for job seekers

Mutual obligation requirements for regional Victorian job seekers and participants were put on hold on Saturday 22 August 2021. This will remain in place until Tuesday 7 September 2021 inclusive.

This temporary suspension applies to job seekers in jobactive, Online Employment Services, Disability Employment Services and participants in ParentsNext. Please visit the Department of Education, Skills and Employment website for more details.


Our teams are here to support our Victorian employers during lockdown. Please continue to reach out to your local office for employment services, including Health and Wellbeing support for employees placed through MatchWorks. Contact us for more details or call 1300 13 23 63.

If your business has been impacted by the COVID-19 outbreak, you may be eligible for financial assistance or other types of relief.

For more details about local restrictions, please visit the Victorian Government website. 

Take care and stay safe.