Mutual obligations update for job seekers

The Australian Government has announced changes to mutual obligation* requirements for job seekers including jobactive and Disability Employment Services clients.

  • From Tuesday 9 March 2021, face-to-face servicing will recommence subject to local health advice, and state and territory COVID-19 requirements.
  • In addition, the minimum number of job searches for job seekers will rise to 15 from early April 2021. This will increase to 20 jobs per month in early July 2021.

If you’re a job seeker with MatchWorks, this means you need to update your job plan to reflect these changes. Please contact your Employment Consultant as soon as possible so we can assist you with these updates, and talk to you about the ways we can support you to meet your requirements.


MatchWorks will continue to offer flexible service delivery – in person, over the phone, via Zoom or email.

MatchWorks will continue to operate via a blended service model. This means our services will be offered face-to-face or via phone, zoom or email to help you meet your obligations.

In addition to employment services, our Health and Wellbeing team are available to support you via face-to-face or telehealth appointments. Trained in psychology, disability or social work, our team can work with you every step of the way to get you healthy and well for employment if needed.

We look forward to welcoming you in to our offices soon.


Our Health and Wellbeing team are available to support you via face-to-face or telehealth appointment.

Keeping our communities safe

As we return to face-to-face servicing, keeping everyone safe and well is of vital importance to our organisation. To protect our community, COVID Safe Plans have been implemented across all MatchWorks sites nationally, and include the following practices:

  • Routine cleaning and disinfection of surfaces.
  • Hand sanitisation stations.
  • 1.5m distance markers.
  • Blended service delivery so people can access employment services remotely as required.  

When visiting your local MatchWorks office, please ensure you are symptom-free and:

  • Practice good hand hygiene.
  • Maintain physical distance of at least 1.5 metres.
  • Log into our QR scanning facilities to ensure contract-tracing practices are in place.

We also encourage you to wear a face mask. Together, we can keep our communities safe.

Coronavirus symptoms

Symptoms of COVID-19.

Further information

For more information about changes to mutual obligations, visit The Department of Education, Skills and Employment website or speak with your local Employment Consultant.

*Mutual obligation requirements are the activities you agree to do each month in return for your payment. They are listed in your Job Plan or Participation Plan. Mutual obligation requirements are compulsory. This means if you don’t meet your requirements, your payment may be put on hold or cancelled.

Centrelink can give you an exemption from mutual obligation requirements in certain circumstances. Click the above link to find out more.

If you need more information about creating a job seeker account, digital employment services, compliance and recording your job search efforts, check out these Job Seeker user guides.