Answers to job seeker questions

We know that being unemployed or underemployed is stressful, especially now with the coronavirus pandemic. That’s why we’ve created a list of our most frequently asked questions to give you answers and practical advice to get you through this challenging time.

If your question is not answered here, please contact us and we would be happy to assist. Or call 1300 13 23 63 and speak to one of our experienced staff in your local office

How can MatchWorks help me find a job?
Why are your offices still open?
What health and safety measures have you put in place in your offices?
What’s the point of job searching now?
Is there coronavirus information in other languages?
How can Centrelink assist me during the coronavirus pandemic?
How do I set up a MyGov account to access Centrelink benefits
What is the Coronavirus supplement and am I eligible?
Am I eligible for the $750 Economic Support Payment?
Do I need an Employment Separation Certificate to access Centrelink benefits?
Will assets and income be tested?
Am I eligible for support if I have savings?
Am I eligible if my partner is still working?
I received a message from the Department saying I don’t need to attend appointments however MatchWorks have rung to request a phone appointment – do I need to complete this activity?
I am self-employed – am I eligible for the JobKeeper and JobSeeker payments?


How can MatchWorks help me find a job?

We know that finding the right job is not easy and we’re here to help. Our experienced staff can walk you through the latest job seeker allowance packages. They can also guide you through what you need to do to register with Centrelink.

Next, we get to know you and your goals. Then we help you refresh your job searching skills and connect you with industries and employers who are currently recruiting.

Our tailored support includes assistance with:

  • Resumes, cover letters, and job search techniques
  • Identifying your skills, interests and strengths
  • Linking you to employers who are currently recruiting
  • Helping you access relevant training so you’re job ready (check out free training opportunities at genU Training .
  • Connecting you to health and wellbeing support so you can perform at your best
  • Work clothing, licences, interview clothing and transport to your job interviews.
  • Ongoing support until you are settled in your new job.

This is a no cost service and we help people of all ages, backgrounds and abilities including:

Check out some of our job seeker success stories. 

Andrew’s story
Craig’s story
Rachael’s story
Tyler’s story
Tammy’s story


Why are your offices still open?

Our services are needed now more than ever to support our local communities. That’s why our offices are still operating across Australia predominantly via phone and online services, and with extra health and safety measures in place.

We continue to closely follow the expert advice and direction from State and Federal Governments, and remain committed to serving you for as long as it’s safe to do so.

There are many practical ways our teams can continue to assist you during this challenging time. Please reach out to your Employment Consultant if you need support or have questions – either via 📞 phone (1300 13 23 63) or 📧 email. Only if it’s absolutely essential, should you attend your local office (and strict social distancing and hygiene practices are in place).


What health and safety measures have you put in place in your offices?

Our services are currently being delivered via phone, email or video-conference to keep our staff and clients as safe as possible.

Only if it’s absolutely necessary to have a face-to-face appointment will our staff arrange an onsite appointment.

All MatchWorks staff are following strict social distancing and hygiene practices in accordance with latest Government advice. Visitors to our sites must comply.

In addition, staff and visitors must not enter our offices if they are experiencing any of these symptoms:

  • Fever
  • Cough
  • Sore throat
  • Shortness of breath

AND

  • Travelled internationally in the 14 days before getting sick

OR

  • Had contact with someone diagnosed with or suspected of having coronavirus in the 14 days before getting sick.

Here is a helpful Australian Government video about how to help stop the spread.


What’s the point of job searching now?

New and existing job seekers are strongly encouraged to reach out to MatchWorks for job support to make the most of increased demand in certain industries.

Industries that need more staff to meet current demands include:

  • the health and care sectors
  • transport and logistics
  • some areas of retail
  • mining and mining services
  • manufacturing
  • agriculture
  • government sectors.

Our experienced staff can help you make the most of these opportunities. They can provide you with tailored support and assist you with:

  • Creating a stand-out resume
  • Refreshing your interview skills
  • Accessing relevant training so you’re job ready
  • Connecting to industries and employers who are currently recruiting
  • Tapping into health and wellbeing support so you can perform at your best
  • Accessing work clothing, licences, and transport to your job interviews
  • Settling into your new job with ongoing support.

Contact us to find out more or call your local office on 1300 13 23 63. Alternatively, check out Jobs Hub for current job opportunities.  


Is there coronavirus information in other languages?

Yes, the Department of Health has many resources about coronavirus in other languages.

SBS has also published news and information about coronavirus (COVID-19) in 63 languages. 

Centrelink offers financial support to many people who are currently unable to get an income. This includes people who have had to close their business.

JobSeeker Payment is available to Australian citizens and residents (non-citizens) aged between 22 and 66. The Youth Allowance Payments are also there for people 21 and under.

New eligibility rules have also been introduced. If you meet any of the following criteria you can now apply for Centrelink:

  • A permanent employee who has been stood down or lost their job
  • A sole trader, self-employed, a casual or contract worker whose income has reduced
  • You are caring for someone who’s affected by coronavirus

Note: Your partner must earn less than $3,068 a fortnight ($79,762/year) for you to be eligible.


How do I set up a MyGov account to access Centrelink benefits?

If you have lodged your tax return online or have accessed Medicare online, you will already have a MyGov account.

Simply log in and click on the button that says ‘Have you been affected by coronavirus? Do you wish to claim a payment?

This will register your intent to claim and Centrelink will contact you to guide you through the process.

If you don’t have a MyGov account, watch this step-by-step guide to setting up an account.

 

What is the Coronavirus supplement and am I eligible?

As of the 27 April 2020, the Australian government will temporarily increase the JobSeeker allowance. This means that both new and existing income support recipients will receive a temporary Coronavirus Supplement of $550 each fortnight for six months. This is in addition to the usual payment.

The standard one-week waiting period has been waived and the step-be-step sign-up process streamlined.

Please note: the Coronavirus Supplement will only go to people who are already receiving welfare payments. So, you already need to have registered your intent to claim a welfare payment, such as the JobSeeker Payment, or have already been approved.

Visit the government’s website to check your eligibility.


Am I eligible for the $750 Economic Support Payment?  

The additional $750 Economic Support Payment is a bonus payment made to any Australians receiving welfare payments before 13 April 2020. This includes new JobSeeker Payment recipients. These Australians will receive a one-off payment of $750 between 31 March and 13 April 2020.


Do I need an Employment Separation Certificate to access Centrelink benefits?

You don’t currently need to provide an Employment Separation Certificate. This was removed due to coronavirus (COVID-19) until further notice.


Will assets and income be tested?

Asset testing has been waived for 6 months (except for those requesting Farm Household Allowance and Special Benefit).

Income testing will still apply so you will need to include details of any forms of income you may be getting when you apply.

You also cannot access Centrelink payments at the same time as receiving annual leave, sick leave or income protection insurance.


Am I eligible for support if I have savings?

Yes. Normally, applicants for welfare with savings over a certain threshold are subject to an additional waiting period before being able to access payments. However, the government is waiving this waiting period from the 27 April 2020 for new welfare applicants.


Am I eligible if my partner is still working?

This will depend on your joint income. Visit Centrelink’s website to find out the latest information.


I received a message from the Department saying I don’t need to attend appointments however MatchWorks have rung to request a phone appointment. Do I need to complete this activity?

The Government has temporarily suspended all mutual obligation requirements including appointments and activities until the 27 April 2020.

We do however, still strongly encourage job seekers to keep in touch with us during this difficult time as it’s the best way to keep up-to-date with any news and emerging job opportunities.

To keep our community safe and well, our services are predominantly being delivered over the phone and online. Contact us to find out more or call your local office on 1300 13 23 63.


I am self-employed – am I eligible for the JobKeeper and JobSeeker payments?

No, self-employed people are only eligible for one payment.

Self-employed people with full-time, part-time, or long-term casuals staff who have been employed for 12 months can apply for JobKeeper Payment.

Self-employed people with no staff can apply for JobSeeker Payment.