Coronavirus (COVID-19) update

At MatchWorks, the health of our job seekers, employers and staff is a high priority, and our commitment to reducing the risk of contracting or exposing others to COVID-19 (Coronavirus) is strong. Please read and consider the advice below before attending a scheduled appointment.

Are you experiencing flu-like symptoms?

Please seek medical advice for yourself, members of your immediate family or household in your care who experience fever and respiratory symptoms (including but not limited to cough, sore throat, shortness of breath, body aches or fatigue).

Always call ahead to notify the medical practitioner of recent travel or potential exposure to a person with a diagnosed case of the virus.

If you are unwell and have a scheduled appointment with MatchWorks, please contact your local office to reschedule or call 1300 13 23 63.

Are you returning to Australia from overseas?

If you are returning to Australia and arrive from 12am Monday 16 March, you will be required to self-isolate for 14 days. This applies to all travellers, including Australian citizens.

If you are required to quarantine and have a scheduled appointment with MatchWorks, please contact your local office or call 1300 13 23 63 so we can reschedule or arrange a phone appointment.

Have you been in close contact with a confirmed case?

If you have been in close contact with a confirmed case of coronavirus, you must isolate yourself for 14 days after last contact with the confirmed case.

If you are required to quarantine and have a scheduled appointment, please contact your local MatchWorks office or call 1300 13 23 63 so we can discuss either phone appointments or rescheduling.

If you have coronavirus

If you’re a job seeker who has coronavirus, please get in contact with the Department of Human Services to advise them that you have coronavirus (COVID-19). They will grant you a Major Personal Crisis exemption from your usual requirements.

  • Newstart Allowance and Special Benefit recipients – call 132 850
  • Youth Allowance recipients – call 132 490
  • Parenting Payment Single recipients with mutual obligation requirements – call 136 150.

Please also contact your MatchWorks Employment Consultant as soon as possible – email info@matchworks.com.au or call 1300 13 23 63.

Good hygiene practices

We can all help to stop the spread of the coronavirus. This video details good hygiene practices that everyone can adopt.


To ensure we reduce risk and keep our office spaces as clean as possible, we urge job seekers, staff and other visitors to:

  • Maintain high levels of personal hygiene
  • Use hand sanitiser each time you re-enter the room
  • Take a break outside in the fresh air every two hours
  • Use anti-bacterial wipes on desks, phones, computers and other office equipment
  • Quarantine yourself if you’re sick.

Other things you can do

More information

Information for people who are vision impaired

Stay safe and well and please don’t hesitate to contact us if you have any additional queries or require additional support.