Ballarat, Geelong, Surf Coast offices move to remote servicing

Our MatchWorks offices across Ballarat, Geelong and Surf Coast have moved to remote servicing following the 7 day lockdown announcements in each region. Employment support, and health and wellbeing services are currently available over the phone and online.  

People in regional Western Victoria can also access 8 FREE sessions of low intensity mental health support via our parent organisation, genU. To self-refer, visit to register. Or reach out to the genU contact team Monday to Friday, 9am to 5pm on 1300 558 368.

Free mental health support is available for people in regional Western Victoria.

Please note, genU does not provide crisis or emergency mental health support. If you, or someone you know needs immediate support, contact Lifeline on 13 11 14 or call 000 in an emergency.    

Mutual obligations on hold for job seekers

Mutual obligation requirements for job seekers and participants across Victoria remain on hold until Tuesday 5 October 2021.

This temporary suspension applies to job seekers in jobactive, Online Employment Services, Disability Employment Services and participants in ParentsNext. Please visit the Department of Education, Skills and Employment website for more details.


Support for employers

Our teams are here to support our Victorian employers during lockdown. Please continue to reach out to your local office for employment services, including Health and Wellbeing support for employees placed through MatchWorks. Contact us for more details or call 1300 13 23 63.

Business support

If your business has been impacted by the COVID-19 outbreak, you may be eligible for financial assistance or other types of relief.

For more details about local restrictions, please visit the Victorian Government website. 

Take care and stay safe.