The Department of Employment and Department of Social Services monitors the way employment services are delivered for the Australian Government.
MatchWorks is required meet the standards of service and behaviour set out in the Employment Services Code of Practice and Service Guarantees, as well as meeting the Disability Service Standards.
Copies of the Code of Practice and Service Guarantees are available at any MatchWorks site.
Copies of the National Standards for Disability Service are available at any MatchWorks site or from the Department of Social Services website.
At any point during the complaint process you can contact the Department’s National Customer Service Line on 1800 805 260.