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For Job Seekers

Suggestions & Complaints

Complaints, Compliments and Suggestions

MatchWorks is committed to providing the best services possible to Job Seekers, Employers and the Community. We are open to receiving your feedback and would like to encourage to you raise a Complaint, Compliment or Suggestion if you have one.

Your feedback allows us to continuously improve our services to you.

If you are happy with something we do, you can give us a compliment. . If you are unhappy about something we do, you can make a complaint. MatchWorks will listen to you carefully and try to resolve the problem or concern quickly.

You may lodge a complaint, compliment or suggestion by contacting your local  MatchWorks site, please see a full list of our sites on the Locations page. Alternatively you can contact our head office on (03) 5229 8733.

As soon as a complaint is received, a staff member from MatchWorks will try to resolve the problem in a prompt and respectful manner. Please refer to the MatchWorks Complaint Process outlined in the below document to learn how to lodge a complaint or compliment.

Download Client Complaint Flow Chart .docx



The Department of Employment and Department of Social Services monitors the way employment services are delivered for the Australian Government.

MatchWorks is required meet the standards of service and behaviour that are set out in the Employment Services Code of Practice and Service Guarantees, as well as meeting the Disability Service Standards. 

Copies of the Code of Practice and Service Guarantees are available at any MatchWorks site or . 

Copies of the National Standards for Disability Service are available at any MatchWorks site or

At any point during the complaint process you can contact the Department of Employment Customer Service Line on 1800 805 260.



MatchWorks would love to hear your ideas about how things could improve.

Constructive feedback is always welcome and can be given to one of MatchWorks staff in person, or if you would like to remain anonymous you can provide us with suggestions through the "Suggestion Box" located in Reception at your local MatchWorks office. Use the Suggestion Form found below to put your suggestion in writing.

Download Client suggestion form.pdf




Latest News

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MatchWorks jobactive sites achieve outstanding performance results

MatchWorks jobactive sites in Victoria, South Australia and Queensland have received their performance results for the end of the December 2016 Star Rating period. Five MatchWorks employment regions received the maximum five star rating, including: South Eastern Melbourne and Peninsula, Western Melbourne, Barwon, Bendigo and Adelaide South.

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MatchWorks opens new Bacchus Marsh office

The new MatchWorks Bacchus Marsh office is in full swing following its official opening last week. The opening event, on Thursday February 16, was attended by local employers, training & education organisations, Department of Social Services representatives, MatchWorks staff and many others.

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Salisbury job seeker employed after more than a decade

MatchWorks job seeker Fotini had been out of work for more than 10 years but wanted a better future for herself and her children. The single mother-of-two did not have a car or licence, and also suffered from a medical condition that caused her to experience severe episodes of pain.

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Geelong job seeker overcomes personal difficulties to teach others

Mental health had affected job seeker Gayle's ability to stay in her employment as a nurse and midwife - an industry that she had worked in for 30 years. Gayle experienced several family tragedies that caused severe depression and an inability to perform her normal caring duties. As a result she faced unemployment for more than two years - but she wanted to turn her life around and have purpose again.

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MatchWorks job seekers build and donate community train

MatchWorks Work for the Dole (WfD) job seekers and supervisors unveiled and donated their Tom the Train project at a celebratory event in Seaford. Twenty Work for the Dole participants worked on the six-month project at Envision Employment Services by stripping down an old car, restoring the engine, brakes and gear box and building a train body and four carriages. The train was donated to Scouts Victoria. 

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Geelong celebrates disability award winners

The Geelong community celebrated the achievements of an outstanding group of people at last night's Geelong Awards for People with a Disability.

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Corio job seeker lands dream job

Anxiety had affected MatchWorks job seeker John's ability to search for employment, and a lack of a driver's licence made the task of finding a job even harder. John came to MatchWorks Corio while receiving treatment for anxiety and another medical condition. He had also been out of employment for several years but wanted to turn his life around.


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Hundred Hole Hikers continue to impress

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MatchWorks job seeker placed in supportive environment

Geelong job seeker Mason presented to MatchWorks Geelong looking for independence and felt this would be found through employment.  The 20-year-old, who was diagnosed with Asperger's syndrome, had recently completed a Certificate IV in Accounting at the Gordon TAFE to increase his employability. He had also been volunteering with Springdale Neighbourhood Centre in Drysdale.

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Upcoming Events

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Professor Tony Attwood Autism Spectrum Disorder & Aspergers Syndrome Thursday, 30 March, 2017, 4:30 PM Karingal is pleased to be a major sponsor for the 2017 South West Disability Network Tony Attwood Seminars. The seminars will run in Warrnambool on March 30 and 31, 2017. If you are in the South West over those dates and are wanting to increase your understanding of autism, register now.
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