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For Job Seekers

Suggestions & Complaints

Complaints, Compliments and Suggestions

MatchWorks is committed to providing the best services possible to Job Seekers, Employers and the Community. We are open to receiving your feedback and would like to encourage to you raise a Complaint, Compliment or Suggestion if you have one.

Your feedback allows us to continuously improve our services to you.

If you are happy with something we do, you can give us a compliment. . If you are unhappy about something we do, you can make a complaint. MatchWorks will listen to you carefully and try to resolve the problem or concern quickly.

You may lodge a complaint, compliment or suggestion by contacting your local  MatchWorks site, please see a full list of our sites on the Locations page. Alternatively you can contact our head office on (03) 5229 8733.

As soon as a complaint is received, a staff member from MatchWorks will try to resolve the problem in a prompt and respectful manner. Please refer to the MatchWorks Complaint Process outlined in the below document to learn how to lodge a complaint or compliment.

Download Client Complaint Flow Chart .docx

 

Compliance

The Department of Employment and Department of Social Services monitors the way employment services are delivered for the Australian Government.

MatchWorks is required meet the standards of service and behaviour that are set out in the Employment Services Code of Practice and Service Guarantees, as well as meeting the Disability Service Standards. 

Copies of the Code of Practice and Service Guarantees are available at any MatchWorks site or  www.employment.gov.au/job-seeker-servicing-what-you-can-expect . 

Copies of the National Standards for Disability Service are available at any MatchWorks site or http://www.dss.gov.au/sites/default/files/documents/12_2013/nsds_web.pdf

At any point during the complaint process you can contact the Department of Employment Customer Service Line on 1800 805 260.

 

Suggestions

MatchWorks would love to hear your ideas about how things could improve.

Constructive feedback is always welcome and can be given to one of MatchWorks staff in person, or if you would like to remain anonymous you can provide us with suggestions through the "Suggestion Box" located in Reception at your local MatchWorks office. Use the Suggestion Form found below to put your suggestion in writing.

Download Client suggestion form.pdf

 

 

 
 

Latest News

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Indigenous employment program closing the gap in New South Wales

Local employment service provider Employment Services Group (ESG), with support from MatchWorks, launched the successful Deadly Yakka program in Lake Haven today for Indigenous job seekers in the region.

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Geelong job seekers show off culinary skills

Parents from the Geelong region have been enrolled by MatchWorks in a fun 7-week cooking course as part of the MatchWorks Principal Carer Parent Program.The parents, who are preparing to return to work, are completing the home cooking course at Jamie's Ministry of Food in Geelong in order to develop skills required to make healthy meals for their families in a time efficient manner. Last week they learnt how to cook chicken fajitas from scratch. 

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Indigenous employment program launches in Western Australia

Local employment service provider Employment Services Group (ESG), with support from MatchWorks, launched the successful Deadly Yakka program in Gosnells today for Indigenous job seekers in the region. 

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MatchWorks Disability Employment Services sites achieve outstanding results

MatchWorks DES sites in Victoria and South Australia have received their performance results for the end of the December 2016 Star Rating period. Some highlights include the Preston, Flemington and Morphett Vale (SA) sites receiving the maximum 5 stars, while Corio, Torquay, Ocean Grove, Elizabeth (SA), and Broadmeadows sites achieved 4 stars. 

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Confidence boost helps Warrnambool job seeker find work

Warrnambool job seeker Jacob has turned his life around by putting a plan in place to address his barriers to work. When Jacob first came to MatchWorks Warrnambool he disclosed that he has Bipolar disorder, which he is managing with medication, exercise and diet. He also had limited support from family.

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Book explores supportive relationships

Barwon region participants and support workers have shared their stories in a new book which explores the dynamics of the relationship between young people with a disability and their support workers.

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Ringwood restaurant showcases disability employment opportunity

A Ringwood restaurant has teamed with MatchWorks to host an evening of disability employment promotion, which has been described as a "raging success". A group of eight MatchWorks Disability Employment Services (DES) clients participated in the evening at The Cellar Door last week. They worked in both front-of-house and kitchen roles to serve more than 40 guests with a three-course meal.

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Joel realises employment goals

A struggle with language, literacy and numeracy was an open problem for Joel when he first walked through the doors of Karingal Training Sunshine, but he was determined to explore new work opportunities through education.

With the help of a dedicated Karingal Training trainer, Genevieve, he completed two job ready qualifications and a work placement and is now happily working for Home Instead Senior Care.

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Local achievers celebrated for ability

Six outstanding achievers were celebrated for their contributions to the community at the Geelong Awards for People with a Disability ceremony last month at the Geelong Library and Heritage Centre.

This year's honours went to Simone Stevens for Volunteering, Annaliese Bishop for Sports and Recreation, Nicci Wall for Leadership and Advocacy, Ryan Schmidtke for Achievement, and Michael Chan for Arts, while the Young Achiever award was presented to Chloe Hayden.

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Upcoming Events

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Professor Tony Attwood Autism Spectrum Disorder & Aspergers Syndrome Thursday, 30 March, 2017, 4:30 PM Karingal is pleased to be a major sponsor for the 2017 South West Disability Network Tony Attwood Seminars. The seminars will run in Warrnambool on March 30 and 31, 2017. If you are in the South West over those dates and are wanting to increase your understanding of autism, register now.
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Brain carer support group meeting Thursday, 6 April, 2017, 4:30 PM BRAINS welcomes all adult family members who provide care and support for a loved one with an ABI. Their aim is to provide information in a mutually supportive network.
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2017 KarnivART Wednesday, 3 May, 2017, 4:30 PM KarnivART Geelong is a unique art exhibition featuring high quality works of art created by artists with a disability. The 2017 exhibition will be held at the Eastern Hub Geelong and will run during the month of May.
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2017 Karingal Southern Open Day Wednesday, 3 May, 2017, 4:30 PM Take part in some great activities and check out fantastic client creations including art, mosaics, cooking, plants, photos, films, drama, sewing, music and crafts.
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