Karingal, and its related entities ("we", "our",
"us") recognise the importance of protecting the right to privacy
of the individuals with whom we engage ("you, your").
The Commonwealth Privacy Act ("Act"), Victorian
Health Records Act and other laws and contractual obligations limit
how your personal information can be collected, used and
disclosed. Under the Acts, "personal information" is any
information or opinion that can identify you.
you how we collect and manage your personal information.
information do we collect and hold?
We only collect personal information that is
reasonably necessary to conduct our functions and activities.
Our functions and activities include disability,
mental health, aged care, education and training, accommodation
support, employment services, retirement village services, fund
raising events and corporate operations.
We collect personal information from our
clients and their families or guardians, suppliers and contractors,
members, employees, volunteers and other contributors to the
The types of personal information we collect
- health information
- mailing and street addresses
- email addresses, telephone numbers, social media and other
- age and birth date
- lifestyle factors such as cultural background and individual
life goals and plans
- banking details
- profession, occupation or job title
- Internet cookies about your experience with our Web site or
How do we collect your personal information?
You may choose not to identify yourself when you engage with us
but, generally, you will need to provide your personal information
where you wish to be involved in our functions or activities.
When we collect your personal information, we will take
reasonable steps to tell you why the information is collected,
where it is stored, to whom it is usually disclosed and any law
requiring the collection.
We may collect personal information from you:
- during conversations with you about our functions and
- when you apply for, or engage in, one of our functions or
- through your access to, and use of, our Web site or
Unless it is unreasonable or impracticable to do so, we will
collect your personal information directly from you and seek your
consent to use and disclose it for a primary purpose.
Where it is unreasonable or impracticable to obtain your
consent, we may collect your personal information from someone else
- a responsible person such as your family member, a carer or
- other organisations, government agencies or law enforcement
bodies that we engage with regarding our functions and activities
in relation to you.
If we receive your personal information from someone else
without asking for it, and:
- we could not have collected the personal
information ourselves or it is contained in a Commonwealth record,
we will (if lawful) destroy it or ensure that it is
- we could have collected the personal
information ourselves, we will handle it as though we had collected
it in accordance with this Policy.
We may also collect your personal information without your
consent in other cases such as where:
- we think it is necessary to lessen or prevent a serious threat
to a person's life, health or safety
- we suspect that unlawful activity or serious misconduct has
occurred in relation to our functions or activities
- we think it is necessary for legal proceedings in a court or
tribunal or a confidential alternative dispute process such as
How do we collect Sensitive
"Sensitive information" is a special type of
personal information which includes racial and ethnic information,
religious beliefs, sexual preferences and health information.
Health information includes information or an
opinion about your:
- mental health
- health preferences and use of health services
- genetics and biometric information.
In general, we will not collect your sensitive
information unless you have consented and the information is
reasonably necessary for, or directly related to, our functions or
activities or the collection is required by law .
However, we may also collect your sensitive
information without your consent where we provide you with a health
service or where, as a non-profit organisation, we have regular
contact with you in relation to our functions or activities and the
information relates to those functions or activities.
How will we use and
disclose your personal information?
We will only use or disclose your personal
information for our functions or activities, including sending you
information about those things. We will not share, sell, rent, use
or disclose your personal information other than as described in
How can you access
and correct your personal information?
You may access your personal information held by us on
request. However, if one of the grounds allowed under the Act for
refusing access exists, we may not allow access.
Where we provide you with services under a
contract with a government department or agency, you may also be
able to request information via a Freedom of Information
If you advise us that personal information we
hold about you is incorrect, incomplete, inaccurate or irrelevant,
we will amend it unless one of the grounds for refusal allowed
under the Act exists.
Do we send your
personal information outside Australia?
We will not disclose the personal information that we collect or
hold to any overseas recipients.
How to make a privacy complaint
If you believe that your privacy has been breached,
please contact us using the contact information below and provide
details of the incident so that we can investigate it.
If you believe that your privacy has been breached,
or you wish to access or correct your personal information or you
wish to make an FOI request, please phone us on 03 5249 8900 or via
the webmail form.
Reg. Assoc. A0038261E | ARBN 158 375 903 | ABN 97 468 305